Shipping Policy
Thank you for shopping with NoorTechKSA. We are committed to delivering your orders safely and as quickly as possible. Please read this Shipping Policy carefully before placing an order.
Order Processing
All orders are processed after payment confirmation or order verification, depending on the payment method selected.
Orders are typically processed within 1 to 3 business days. Processing times may be longer during public holidays, promotional events, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation, along with tracking information whenever available.
Shipping Destinations
NoorTechKSA currently ships across Saudi Arabia.
If we expand our delivery network in the future, the list of available shipping destinations will be updated on our website.
Estimated Delivery Time
Estimated delivery times are as follows:
- Major Cities: 2 to 5 business days
- Remote Areas: 4 to 8 business days
Delivery times are estimates only and may vary due to weather conditions, courier delays, public holidays, customs procedures (where applicable), or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
From time to time, NoorTechKSA may offer free shipping promotions on selected products or on orders that meet a minimum purchase requirement.
Order Tracking
Once your order has been dispatched, tracking information will be provided whenever available so you can monitor the progress of your shipment.
Delivery Information
Please ensure that your shipping address, phone number, and other contact information are accurate before placing your order.
NoorTechKSA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Failed Deliveries
If a delivery cannot be completed because the customer is unavailable, refuses the shipment, or provides incorrect delivery information, additional shipping charges may apply for re-delivery, where applicable.
Damaged or Missing Items
If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
- Your order number
- Clear photos or videos of the product
- Photos of the shipping package (if applicable)
We will review your request and work with our fulfillment partners to provide an appropriate solution.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, including courier disruptions, severe weather, public holidays, operational issues, or unexpected logistics delays.
We appreciate your patience and will do our best to keep you informed of any significant delays.