Refund & Replacement Policy
At NoorTechKSA, customer satisfaction is our priority. We work with trusted fulfillment partners to ensure every order is processed and delivered accurately and efficiently. This Refund & Replacement Policy explains how replacement and refund requests are handled for orders placed through our store.
By placing an order with NoorTechKSA, you agree to the terms outlined below.
Product Information
We make every effort to ensure that product descriptions, images, specifications, colors, sizes, and variants displayed on our website are accurate. However, slight differences may occur due to screen settings, lighting conditions, or manufacturing updates.
Customers are encouraged to carefully review all product details before placing an order.
Replacement Policy
If you receive a damaged, defective, incorrect, or incomplete product, you may request a replacement within 30 days from the delivery date.
To process your replacement request, you may be asked to provide:
- Your order number
- Clear photos or videos of the product
- Photos of the product packaging (if applicable)
After reviewing your request with our fulfillment partner, we will arrange a replacement if your claim is approved.
Non-Eligible Replacement Requests
Replacement requests may not be approved if:
- The product is not defective or damaged.
- The request is submitted more than 30 days after the delivery date.
- The product has been misused, altered, or damaged after delivery.
- Sufficient proof of the issue is not provided.
Refund Policy
As a general policy, NoorTechKSA does not offer refunds for successfully delivered orders.
Refunds may only be considered in exceptional circumstances where they are approved by our fulfillment partner or required under applicable law.
If a refund is approved, the refunded amount will be returned using the original payment method whenever possible.
Special Cases
In rare situations involving payment security concerns, suspected fraudulent transactions, inventory issues, or other exceptional circumstances, NoorTechKSA reserves the right to cancel an order or issue a refund without prior notice where permitted by applicable law.
If such a situation occurs, the customer will be informed accordingly.
Warehousing & Fulfillment
Orders placed through NoorTechKSA are fulfilled by trusted third-party logistics and fulfillment partners.
While every effort is made to ensure safe handling and timely delivery, unforeseen circumstances beyond our control may occasionally affect inventory availability or shipping schedules. We will work closely with our fulfillment partners to resolve such issues as quickly as possible.
Contact Us
If you have any questions regarding this Refund & Replacement Policy or wish to request a replacement, please contact us:
NoorTechKSA
Website: https://noortechksa.com
Email: noortechksa@gmail.com
Phone: +966539731411
Business Location: Saudi Arabia